One-off projects vs. a dedicated partner
- Automations break and go unnoticed for days
- Backlog of new automation ideas never gets built
- No one owns monitoring or maintenance
- Processes re-accumulate manual steps over time
- Expensive one-off engagements for every new build
- Issues flagged and fixed before they hit your team
- Backlog prioritised and built every month
- Dedicated ownership of your automation estate
- Quarterly reviews keep everything optimised
- Fixed monthly cost — no surprise invoices
The Monthly Cycle
Sprint planning & backlog prioritisation
We review your automation backlog together, prioritise the highest-impact items, and agree on the month's deliverables. You see exactly what gets built and why before any work begins.
Automation delivery
New automations are designed, built, tested, and deployed to your environment. Each deliverable includes documentation and a brief team walkthrough so nothing is a black box.
Monthly report & retrospective
You receive a written report covering what was built, hours saved, issues resolved, and what's queued for next month. A short call reviews the findings and aligns priorities.
Monitoring & break-fix support
Automated health checks run continuously. When something breaks or drifts — a data format changes, a permission expires — it's caught and fixed without you needing to raise a ticket.
Quarterly strategic review
A deeper review of your full automation estate: what's performing, what's obsolete, and where the next quarter's effort should focus. Includes a written optimisation roadmap.
Slack / Teams async access
Dedicated async channel for quick questions, small adjustments, and anything that comes up between sprints. You're never waiting for the next scheduled call to get unblocked.
What Each Month Delivers
New Automations
3–5 new automations delivered each month, scoped and prioritised from your backlog.
- Excel VBA macros & workbook automation
- Power Automate flows & approvals
- Python data pipelines & scripts
- Cross-system integrations
Monitoring & Support
Your entire automation estate is kept running reliably with proactive maintenance.
- Automated health checks & alerts
- Break-fix within 24 hours
- Version control & rollback capability
- Error log review & pattern analysis
Continuous Improvement
Existing automations are tuned as your processes evolve and new opportunities emerge.
- Performance benchmarking
- Logic refinements as requirements change
- Quarterly full-estate review
- Optimisation roadmap every 90 days
Visibility & Accountability
Clear monthly reporting so you always know the value being delivered.
- Monthly delivery report
- Hours-saved tracking per automation
- ROI summary against retainer cost
- Next-month priorities agreed in writing
Team Enablement
Your team understands and can operate every automation — no black boxes.
- Walkthrough for every new automation
- Written documentation maintained
- Runbooks updated on change
- On-request training sessions
Strategic Guidance
Leverage 6+ years of enterprise automation experience at Citi and J.P. Morgan.
- Tool selection & licensing advice
- Process redesign recommendations
- Risk & compliance considerations
- Async access for quick questions
Everything That's Included
- Monthly sprint planning & backlog prioritisation call
- 3–5 new automation builds per month
- Full deployment to your environment
- Documentation & team training for each delivery
- Always-on automated monitoring & health checks
- Break-fix support within 24 business hours
- Monthly written report with hours-saved metrics
- Quarterly strategic review & optimisation roadmap
- Dedicated async channel (Slack or Teams)
- Source code ownership — everything is yours
- Works within your existing security & compliance setup
- No lock-in — cancel with 30 days notice
🤝 Built for teams that have outgrown one-off projects
The Ongoing Partnership is right for you if you've already seen the value of automation and want to keep compounding it — rather than starting from scratch each time you need something built. The retainer is designed to recover its cost within the first 4–6 weeks through hours saved alone.
- 3–5 automation builds every month
- Full monitoring & break-fix support
- Monthly planning call + written report
- Quarterly strategic review & roadmap
- Team training for every delivery
- Documentation maintained continuously
- Dedicated async access (Slack / Teams)
- Source code ownership — all yours
From the Blog
Other Services
Ready to Make Automation a Habit?
A free 15-minute call is all it takes to see whether the partnership is right for your team — and to hear what a realistic first month would look like.